oneAdvanced

Dual-manages the flagship Performance & Engagement suite alongside greenfield, cloud-native HR and Payroll platforms.

• Rescued a stalled, year-long "dark" redesign, restarting feature delivery after an 18-month pause.
• Masterminded the overnight migration of 180,000 monthly visitors and 2M+ monthly interactions with zero downtime.
• Grew NPS by 11 points to an all-time high of 32 through targeted usability work.
• Migrated 100% of customers to a new secure authentication platform in 6 months.
• Personally vibe-coded a fully functional enterprise HR PoC to align executives on UX and AI direction.
• Championed AI-augmented development methodologies across agile squads.
• Partnered with legal to design and deliver corporate AI usage training to 100+ employees.
• Spearheaded design system adoption across 11 modules, 170 screens, 300+ dialogs, 220+ features.

oneAdvanced

Owned end-to-end product strategy for IoT hardware, clocking terminals, and physical access control systems.

• Ran a full P&L analysis that shifted the business from in-house hardware manufacturing to a partner model, cutting 500+ SKUs.
• Slashed excess stock levels by 60% within 10 months by realigning sales pipeline and vendor schedules.
• Reconciled mismatched legacy data with Salesforce to underpin major strategic decisions.

oneAdvanced

Owned platform stability, data governance, and lifecycle strategy for the core HR application.

• Led cross-functional incident response (Legal, Engineering, Professional Services) for a critical P1 data security incident.
• Executed end-of-life and sunsetting strategy for a legacy SaaS line, managing customer migration paths.
• Used Pendo analytics to redesign the leave authorization process and a real-time pro-rating system.

oneAdvanced

Bridged implementation friction and engineering priority to drive adoption and customer success.

• Halved average implementation timelines, saving 5+ days per deployment, by fixing configuration bottlenecks.
• Shaped over 50% of the core functionality used in key sales pitches.

oneAdvanced

Enterprise implementation consultancy for customers with up to 7,000 staff across the UK and Ireland.

• Built highly complex custom workflows across HR, Payroll, and absence management systems.
• Trained and mentored new consultants, improving documentation and escalation frameworks.

oneAdvanced

Delivered software training across sectors including Healthcare and Finance, focused on HRIS and Payroll implementation.

Highfields School & Derbyshire Academies

Special Educational Needs and English as an Additional Language specialist, plus ICT and Maths teaching.

• Directed inclusive pedagogical and visual layout adaptations mapping directly to modern WCAG standards.
• Advised on school-wide digital transformation, programming custom tools in VBA, XML, and C#.

BT Broadband, Scottish Water, BrightSolid

Managed technical support under strict SLAs across nationwide Microsoft and Unix/Linux network architectures.